Now you are able to use Google Docs and design and manage your own surveys for free. Google Docs allows you to create a survey and email your survey to your customers or employees. Survey responses are automatically saved in your Google Docs account. This is very easy to use tool which allows you to create forms and surveys for your small business. All you need to do is to use your Google account and login to your Google Docs and you are ready to start designing your survey. It is free and easy to do it so you can create your surveys in a few minutes. 

Login to your account and start designing your survey by creating a new form. Once you click on the Form option you will be taken to your new form where you can start designing your survey questionnaire. Name your survey by typing your survey name in the "Untitled Form" field. Give your survey questionnaire a descriptive and unique name so once you have more than one surveys in your account you will be able to manage them without any problems. The next field in your form allows you type any instructions for people who will respond to your survey or you can give survey description or explain the purpose of your survey.

Next, type the question title and decide what is the most appropriate way to collect your responses to this question. For example is it better if you use checkboxes with already defined answers and let people just click a checkbox to answer your question or maybe for some questions you want to allow them to type in their responses. Now you can choose from the following alternatives:  

Here is an example if you decide to use the "Multiple Choice" option (Learn how to use the Likert Scale for your surveys):

You can type the first answer choice and then click the "add Other" link and you will be given an option to type in your second answer choice. You can repeat this process based on the number of answer choices you want to give to your survey respondents.

Finally after you are done with all your answer choices you have the option of making this particular question required so your respondents will have to answer this question. They wont be able to skip this question and finish your survey without answering this question. Click the Done button and you are done with this question.

You can repeat this process for as many questions as you need in your survey form. For more information on how to design and manage your surveys please visit the Google Docs Help resources on creating forms.